I have just placed an order online when can I expect it to be delivered?
In most instances delivery for in stock items will be within 3 working days, with the exception of All-clad orders and electrical goods which are up to 15 working days.

Orders containing non-voucher items will delivered by an independent carrier. If there is no one to accept the delivery a card will be left for you to arrange an alternative delivery time direct with the carrier. THE CARRIER WILL MAKE A CHARGE FOR THIS SERVICE. To avoid this please choose a delivery address where the order can be signed for. Or contact the school and let us know if there is a safe place or a neighbour that the delivery driver can leave it.

Where express delivery is requested orders must be received by midday in order to be delivered the next working day.

Can you deliver outside the UK?
Goods and services purchased online can only be delivered to mainland UK. Deliveries to Northern Ireland, the Isle of Man and the Scottish Highlands and Islands may incur an additional charge, which we will contact you about. For overseas orders please contact us.

I am about to place an order on your website how do I know that my details are secure?
When asked for personal information on our website you will see that the address changes from http:// to https:// this indicates you have moved onto the secure section of our website. We use the secure online credit and debit card transaction company called Protx to process our online payments. Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI).