FAQ - Amending or cancelling a booking

FAQ - Amending or cancelling a booking

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Click a section from those listed above to find answers to frequently asked questions. If you can’t find and answer to your question, then get in touch - call us on 01877 389 900 or email us at info@nicknairncookschool.com

 

Questions about amending or cancelling a booking

Something has just come up at work and I need to move my booking to another date is this possible?

Yes, it is possible to cancel a booking and move to another date however this will incur a cancellation fee. For bookings more than 28 days notice a cancellation administration fee of £10 per class will be charged. Between 7-28 days notice 25% of the full fee, between 3-6 days 50%. For no-shows and cancellations of less than 72 hours the full course fee will be forfeited.

 

I am not able to attend the class I am booked onto however my friend can come in my place is this ok?

This is absolutely fine – bookings are transferable. Please contact the school either via email or telephone and let us know the name of the person coming in your place.

 

I need to cancel my booking but I don’t know when I will be able to re-book for?

If you need to cancel a booking but do not have an alternative date to rebook on to we will issue cash refund vouchers minus the relevant cancellation fee these will be valid for 6 months from date of issue. We do not offer cash refunds.