Click a section from those listed above to find answers to frequently asked questions. If you can’t find and answer to your question, then get in touch - call us on 01877 389 900 or email us at firstname.lastname@example.org
I have a one day gift card, what does that entitle me to?
A one day gift card will fully cover you to attend any of the classes we host here at the school apart from the classes that Nick teaches. However if you would like to attend a Nick class you can use your voucher towards the class and pay the balance. Alternatively you can use this card for a lower cost class and the balance will be credited to your cook school account. This can be put towards another class or spent in our cook shop.
I have a Nick Nairn Day gift card but can’t find a date that suits me can I use it on another class type?
Yes – any difference between the price paid for your gift card and the class you attend will be credited to your cook school account.
I have a gift card does it have an expiry date?
Gift cards bought after 12 Nov 2016 are valid for 6 months. Gift Cards bought before 12 Nov 2016 are valid for 12 months from date of purchase, unless otherwise stated. Gift cards need to be redeemed against a class that takes place within the validity period. If you follow the instructions to activate your gift card, the expiry date can be seen within ‘My Gift Cards’ in your online Cook School account. Cash gift cards can also be redeemed against goods from our cook shop, but class gift cards are only valid against cooking classes. Please note Cook School gift cards are non refundable and no cash alternative can be provided.
I have been given a class gift card but I do not want to come to a class, what can I do?
Our gift cards are fully transferable. If you do not fancy coming along to a class you can let someone else come in you place. Call us for more information on 01877 389900.
My voucher has expired or is just about to expire can I still use it?
At our discretion, it is still possible to use a class gift card past its expiry date however there is an administration fee charged for every month it is extended past its expiry date. Cash gift cards may not be extended. Extending a class gift card can only be done by calling the Cook School on 01877 389 900.