FAQ - Online Shop Orders

FAQ - Online Shop Orders

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Click a section from those listed above to find answers to frequently asked questions. If you can’t find and answer to your question, then get in touch - call us on 01877 389 900 or email us at info@nicknairncookschool.com


Questions about online shopping

I have just placed an order online when can I expect it to be delivered?

In most instances delivery for in stock items will be within 3 working days, with the exception of All-clad orders and electrical goods which are up to 15 working days. Orders containing non-gift card items will delivered by an independent carrier. If there is no-one to accept the delivery a card will be left for you to arrange an alternative delivery time direct with the carrier. THE CARRIER WILL MAKE A CHARGE FOR THIS SERVICE. To avoid this please choose a delivery address where the order can be signed for. Or contact the school and let us know if there is a safe place or a neighbour that the delivery driver can leave it. Where express delivery is requested orders must be received by midday in order to be delivered the next working day.


Can you deliver outside the UK?

Yes, we will contact you regarding any additional delivery charges and will require payment of these before we can dispatch the goods. Deliveries to Northern Ireland, the Isle of Man and the Scottish Highlands and Islands may also incur an additional charge, which we will contact you about.


I am about to place an order on your website how do I know that my details are secure?

When asked for personal information on our website you will see that the address changes from http:// to https:// this indicates you have moved onto the secure section of our website. We use the secure online credit and debit card transaction company called Sagepay to process our online payments. Sagepay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Our security certificate (SLL) is provided by VeriSign Secure Site, one of the most trusted signs on the internet.